Service Delivery Specialist

2 days ago

Rockhampton, Queensland, Australia beBeeOrganization Full time $60,000 - $75,000
Senior Service Coordinator

We are seeking a highly organized and experienced Senior Service Coordinator to join our dynamic team. The successful candidate will be responsible for coordinating the delivery of services using a team of support professionals.

Key Responsibilities:

  • Develop and manage customer service schedules, including service planning, confirmation, and short notice placements and cancellations.
  • Prepare and transmit schedules for customer services to support professionals.
  • Arrange replacement staff to cover planned or unplanned absences and shift changes.
  • Provide coaching, supervision, support, and direction to support professionals to ensure quality service is provided.
  • Verify allocation of support professionals against customer service schedules to ensure timesheet data is processed in a timely manner.
  • Maintain and update data in company information systems.

Requirements:

  • Demonstrated high level verbal and written communication skills.
  • Confident in the use of Microsoft suite of products.
  • Proven relationship management with internal and external stakeholders, as well as good interpersonal, negotiation, and problem-solving skills.
  • Ability to contribute positively to a high-performing team.
  • Excellent time management and organizational skills.
  • Experience using AlayaCare desirable.

Education and Qualifications:

  • A current NDIS Worker Screening Clearance (Yellow Card).
  • Current Open C Class Driver's Licence.
  • Knowledge of Aged Care and NDIS standards.
  • Previous scheduling experience in the disability or aged care sectors.

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