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Hospitality Leadership Role
3 weeks ago
As a seasoned hospitality professional, you have the unique opportunity to make a meaningful impact on our guests' experiences. The Front Office Manager plays a pivotal role in ensuring seamless interactions between staff, guests, and management.
Key Responsibilities:
- Manage daily banking and end-of-day reconciliation with utmost accuracy and efficiency.
- Oversee guest check-in and check-out procedures, guaranteeing a smooth transition for all parties involved.
- Coordinate bookings and manage third-party reservations with meticulous attention to detail.
- Maintain and update the property management system to ensure up-to-date information and optimal performance.
- Process rent receipts, generate invoices, and track payments accurately, guaranteeing financial transparency and compliance.
- Prepare comprehensive reports and documentation for mid and end-of-month processes, providing valuable insights into operational performance.
- Develop and manage staff rosters, leave records, and shift planning to optimize team productivity and minimize disruptions.
- Coordinate inventory and supply orders to maintain adequate stock levels and prevent shortages.
- Respond promptly and professionally to reviews, enquiries, and communication from OTAs and guests, ensuring exceptional customer service and maintaining a positive online reputation.
Requirements and Qualifications:
- Proven experience in a front office leadership role within a busy hotel or resort environment.
- Strong financial acumen, with the ability to manage budgets, monitor revenue, and meet performance targets.
- Demonstrated ability to support and implement business strategy and drive operational improvements.
- Proactive, solutions-focused mindset and a calm, confident leadership style.
- Genuine passion for guest service, with the ability to champion brand standards and team culture.
- Confidence in managing third-party bookings and payment reconciliation.
- Relevant expertise in using PMS or reservation systems.
Benefits:
Join a close-knit, supportive team that values creativity, innovation, and continuous improvement. As a Front Office Manager, you will be empowered to drive change, challenge the status quo, and contribute to the growth and development of our organization.
Enjoy a dynamic, fast-paced work environment that offers opportunities for career advancement and professional growth. Collaborate with like-minded individuals who share your passion for delivering exceptional guest experiences and driving business results.
Why Choose Us?
Sovereign on the Gold Coast is a well-established, reputable resort situated in one of Australia's most iconic holiday destinations. Our resort offers a unique blend of comfort, convenience, and natural beauty, making it an ideal location for guests and staff alike.
