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Delivery Manager Servicenow

2 months ago

Canberra, ACT, Australia Novabridge Full time
About the Role

We are seeking an experienced Delivery Manager to join our team at Novabridge. As a key member of our organization, you will be responsible for ensuring the seamless and successful delivery of services to our clients.

Key Responsibilities
  • Account Management
    • Ensure quality of delivery and positive client experience.
    • Contract and Budget Management.
    • Invoicing, accounts receivable.
    • Securing additional work with current customers.
    • Anticipating customer demand.
  • Project Delivery Management
    • Scrum Master.
    • Schedule, budget, quality, resourcing and risk management.
    • Calendar – managing leave as it relates to delivery (both project and sustainment, coordinating with client and other delivery partners).
  • Capability Development
    • Design, maintain and train/mentor other Novabridge staff on the delivery management capability (including account, contract and project management methods, tooling, templates etc).
  • Additional Responsibilities
    • Assistance with tender writing.
    • Attending professional, social and corporate events representing Novabridge.
    • Obtain and maintain agreed qualifications and certifications – to be agreed with Talent management.
    • Contribution to positive company culture, including assistance and active participation in company social events.
    • Contribute to relationship with Service Now, such as attending partner events.
    • Coordination and communication with Service Now account executives and engineers to work collaboratively toward client success.
    • Mentoring other staff, especially account, delivery and project management and scrum master.
    • On occasion and reasonably required, contribute to non-delivery management work such as BA and sales.
    Requirements
    • Successful candidates must either hold an active Federal security clearance of Negative Vetting 1 (NV1), or higher, or be willing to undergo the security clearance process.
    • Only Australian citizens will be considered.