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Experience Coordinator Position

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $81,989 - $119,589
Job Title:

People Experience Coordinator

Job Description:

We are seeking a talented individual to take on the role of People Experience Coordinator. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating a welcoming atmosphere for our team members and guests.

The successful candidate will be at the forefront of creating a positive experience for all visitors and guests, ensuring that they receive a professional and friendly image.

This role involves coordinating and maintaining a high standard of presentation on a daily basis of reception, ensuring all areas are clean, presentable and stocked with supplies as needed, while demonstrating a focus on cost efficiency.

Responsibilities:
  • Reception Management: Coordinate and maintain a high standard of presentation on a daily basis of reception, ensuring all areas are clean, presentable and stocked with supplies as needed, while demonstrating a focus on cost efficiency.
  • Onboarding: Manage the office onboarding process for new starters at York St, coordinating with IT and other departments to ensure a smooth start to Lion. Arrange employee access passes to York St and provide necessary information on general workplace/people and culture queries.
  • First Impressions: Present a professional, friendly image to all visitors and courteously assist anyone visiting the office, managing the Visitor Management System (VMS) as required.
  • HR System Requests (Service Now): Deliver resolution of all Tier 1 requests, with all incidents actioned within the defined SLA of 48 hours. Regularly review and assess personal SLA performance and customer feedback to continuously improve.
  • Reporting: Perform reporting in ServiceNow to analyse key trends and themes to ensure the team is actioning queries as required to limit escalations, and to proactively identify trends to build on knowledge management in Service Now.
  • Maintain HR System Knowledge Articles (Service Now): Create, review and update people knowledge article within ServiceNow to support team members and leaders to easily answer Tier 0 enquiries independently.
  • Compliance and Policies: Ensure any visitors and new starters at York St are compliant in their safety induction on arrival.
  • CUSTOMER SERVICE: Create an engaging, personable, and customer service focused experience for Leaders and Team Members when responding to enquiries and actioning employment document requests.
  • People Experience Projects: Support/lead key initiatives/projects while balancing day-to-day activities, as required. Including but not limited to:
    • Supporting employee journeys such as new starter experience & milestone celebrations
    • Service transformation - uplifting our Service Now capability
Requirements:
  • The successful applicant must have experience using Service Now.
  • The successful applicant also must have a Responsible Service of Alcohol (RSA) certificate.
  • Must have experience using SAP system, experience raising purchase orders and processing invoices.
  • Strong interpersonal and communication skills to collaborate effectively with diverse teams and stakeholders.
  • At least 3 years customer service experience is needed for this role.
  • Exceptional customer service and business partnering skills with ability to handle difficult situations with composure.
  • Passion for providing an exceptional experience for all visitors and guests.
  • Strong time management and prioritisation skills.
  • Demonstrated ability to make sound decisions and act quickly to implement action plans.