Enquiries and Admissions Coordinator

1 day ago

Melbourne, Victoria, Australia beBeeCareer Full time $86,224
Job Overview

The Enquiries and Admissions Officer plays a pivotal role in providing exceptional customer service to prospective students, guiding them through the enrolment process with professionalism and efficiency.

This dynamic individual will be the first point of contact for student enquiries via phone, email, and in-person interactions, ensuring seamless communication and timely responses.

Maintaining accurate records and contributing to continuous improvement are key responsibilities, along with processing enrolments, conducting internal audits, and collaborating with team members to meet service standards and Key Performance Indicators (KPIs).

  • Contact Handling: Respond to student enquiries via phone, email, and in-person, providing prompt and courteous service.
  • Enrolment Processing: Process new applications, manage enrolment documents, and facilitate smooth transitions from initial enquiry to finalising payment.
  • Audit and Compliance: Conduct internal audits to ensure adherence to organisational policies and procedures.
  • Communication Skills: Develop strong relationships with students, colleagues, and external partners through effective communication and interpersonal skills.
What We Offer

This entry-level position offers a supportive work environment, flexible work arrangements, and opportunities for career growth and development.

We provide a competitive remuneration package, professional development programs, and a range of benefits designed to enhance your well-being and job satisfaction.

This role is ideal for individuals who possess excellent communication and interpersonal skills, a keen eye for detail, and a passion for delivering exceptional customer service.

As part of our team, you'll have the opportunity to build a rewarding career in a rapidly evolving industry, with diverse career pathways and opportunities across Australia.

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