Enrolments & Admissions Advisor

4 weeks ago

Melbourne, Victoria, Australia Thales Full time
Overview

Join to apply for the Enrolments & Admissions Advisor role at Thales.

Direct message the job poster from Thales

About The Role

As an Enrolments & Admissions Advisor, you'll guide prospective delegates and their employers in selecting the right course to meet their career goals. You'll respond to enquiries from various channels, providing clear advice and managing the full enrolment process, including payment and documentation. This phone based role offers partial remote flexibility. You\'ll play a key part in delivering exceptional service, converting interest into enrolments, and supporting students before and after training begins.

Key Responsibilities
  • Handle inbound/outbound enquiries and provide accurate enrolment advice.
  • Achieve KPIs for response times, conversions, and service quality.
  • Match delegates with suitable courses based on goals and eligibility.
  • Process enrolments accurately and ensure compliance.
  • Manage leads and data using Salesforce and Axcelerate.
  • Support B2B solutions and collaborate to drive growth.
About You
  • Experience in a call centre or lead management role, ideally in education or an RTO setting; exceptional communication and relationship-building skills.
  • Strong multitasking ability in a fast-paced, team-oriented environment.
  • Resilience under pressure and ability to work independently.
  • Excellent organisational, problem-solving, and time management skills.
  • Proficiency in Microsoft Office; Salesforce and Axcelerate experience a plus.
  • Must be an Australian Citizen.
Security & Compliance

A Defence security clearance is required for this role. Applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. Additional information is available from the Australian Government Security Vetting Agency website:

In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) may apply and nationality may affect suitability.

Commitment to Diversity

It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right, please introduce yourself. We're committed to supporting a diverse workplace, and that starts here. We're proud to be endorsed by WORK180 as an Employer for All Women and will continue to foster partnerships, ERGs, and development opportunities to make Thales a genuinely equitable employer for everyone.

Company & Job Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Education and Training

Industries: Aviation and Aerospace, Component Manufacturing, and Defense and Space Manufacturing

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