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Applications Engineer

2 months ago

Milton, Queensland, Australia Modular Mining Full time
Job Title: Applications Engineer

Modular Mining Systems is seeking a highly skilled Applications Engineer to join our team. As an Applications Engineer, you will be responsible for providing technical support for our industry-leading products in the Australasian region.

Job Summary

This is a full-time entry-level position that requires technical support for our products. The successful candidate will be required to gain skills in Modular Mining System's in-house programming language and have the opportunity to work across our robust product line.

Key Responsibilities
  • Provide technical customer support through task-assigned processes to ensure product functionality.
  • Diagnose root cause of problems, troubleshoot issues, and repair within agreed timeframes.
  • Daytime telephone support to resolve issues with clients.
  • Open and close support tickets.
  • Deployment of systems may require travel to domestic and international mines and Modular Mining offices.
  • Ability to work on an on-call roster over weekends, approximately once every 6-8 weeks.
Requirements
  • Bachelor's degree in engineering or science discipline, or equivalent professional experience.
  • Strong verbal and written communication skills.
  • Ability to analyze technical data and look for opportunities and solutions.
  • Computer literate.
  • Knowledge of computing languages such as C, C++, SQL, and/or scripting languages.
Why Work With Us
  • We live by our 'SLQDC' values: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost.
  • Insurance cover: Death and Income Protection Insurances provided during employment.
  • Yearly bonus: Potential for all employees to receive a yearly bonus.
  • Healthy lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities).
  • Work-life balance: Hybrid work and 9-day fortnight options.
  • Study: Educational reimbursements for study applicable to your role or future progression within the company.
  • Volunteer leave: One calendar day per year to pursue volunteer activities with a registered charity or not-for-profit organization.
  • Referrals: Employee Referral Program offering a bonus if you successfully refer someone for a role.
  • Rewards: Recognition awards and employment anniversary rewards.
  • Inclusivity and diversity: We are an Equal Opportunity Employer, and we value diversity and inclusion in the workplace.
  • We care: Our people's health and wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family.