IT Team Leader Position

3 weeks ago

Sydney, New South Wales, Australia UNSW Australia Full time

About UNSW IT

UNSW IT is a critical component of the Operations Division at UNSW Australia, playing a vital role in enabling the University's teaching, research, and industry engagement.

Job Summary

The IT Admin Team Leader is responsible for leading and managing administrative services across UNSW IT, reporting to the Deputy CIO – Planning and Governance.

Key Responsibilities

  • Lead the administration team to coordinate general administration across UNSW IT, delivering an efficient support service.
  • Manage and direct workflows within the administrative team, providing guidance and training to administrators and other relevant staff.
  • Develop, implement, and maintain systems and procedures to ensure a consistent approach for general administration and support, including document and records management, to ensure compliance with relevant policies and procedures.
  • Manage resources in line with business plans, monitor, and review staff performance.
  • Provide expert advice and technical knowledge regarding administrative services to key stakeholders.
  • Oversee finance activities for the administration team, including purchasing administrative items, travel booking, credit card reconciliation, expense reimbursements, and payment for administrative items.
  • Provide senior administrative support to steering committees and other meetings as required.
  • Manage and support the delivery of projects, initiatives, and other ad hoc programs as required.
  • Manage, support, and coach the IT Administration team, ensuring the CIO and Director needs are met.
  • Develop and oversee the implementation and evaluation of administrative practices, systems, and procedures to optimize efficiency and support the achievement of quality outcomes.
  • Align with and actively demonstrate the Code of Conduct and Values.
  • Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the psychosocial or physical health and safety of yourself or others.

Requirements

  • Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training, and experience.
  • Excellent time management and organizational skills, and the ability to work well under pressure and manage multiple tasks with competing deadlines.
  • Demonstrated ability to supervise, influence, and guide staff.
  • Highly advanced interpersonal, written, and oral communication skills.
  • Demonstrated experience providing effective customer service and support to clients at all levels.
  • Highly proficient computer literacy with excellent skills in Microsoft Office applications.
  • Ability to plan, organize, and coordinate projects and tasks.
  • An understanding of and commitment to UNSW's aims, objectives, and values in action, together with relevant policies and guidelines.
  • Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

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