Technical Support Specialist

5 days ago

Sydney, New South Wales, Australia Position Partners Full time
About the Role

Aptella is seeking a highly skilled Technical Support Specialist to join our team based in Silverwater. This is a full-time role reporting to the Support Services Manager.

Key Responsibilities
  • Provide technical phone support to customers
  • Manage support cases within our Case Management Framework
  • Offer field support for Geospatial products and Machine Control products
  • Provide internal support for our Field Services Team
  • Assist the Pre-Delivery Team Leader in setting up hire equipment and Geo-Spatial deliveries
  • Assist the Field Services Scheduler with field service requirements and scheduling
  • Act as a customer liaison to assist with delivery requirements and system setup
  • Deliver training to customers on Geospatial Products
About You

To be successful in this role, you will have the following attributes:

  • Experience with surveying practices, techniques, and concepts
  • Experience with survey data preparation and various software packages
  • Background in GPS & 3D Machine Control
  • Excellent communication and organisational skills
  • Strong attention to detail
  • Team-oriented, excellent interpersonal skills, and a positive outgoing personality
  • Goal-oriented, outcome-focused, performance-driven
  • Ability to build and manage relationships
  • Sound computer skills and ability to use Microsoft Office applications
  • Display a high degree of professionalism and a positive attitude
  • Strong technical aptitude
  • Able to work independently with minimal direction
  • Ability to build and manage customer relationships and expectations
About Aptella

Aptella is a company with an inclusive and collaborative working culture. With an 82% employee engagement rate, we are the place to work.

You will be working with evolving and emerging technology as well as great people who are very capable and passionate about what they do. Aptella believes in diversity of thinking so you will have the ability to make an impact no matter what role you are in.

Aptella provides continuous development for all employees, career progression, reward and recognition, flexible working days and hours, hybrid work (work from home and office), generous parental leave provisions, salary sacrificing benefits, travel, and a wellness program.

Aptella strives for excellent service delivery and taking pride in what we do. If you share these passions in your career, we would like to hear from you.

Aptella is an equal opportunity employer that values diversity – we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery. We encourage all suitably qualified applicants to apply.

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