Operations and Infrastructure Manager

The role of Facilities and Systems Manager is an exciting opportunity to take a lead role in the effective management, maintenance, and development of a College's built environment and operational systems.

• Ensure that buildings, grounds, and infrastructure are maintained to a high standard, while also overseeing physical and digital access systems, IT interfaces, and other operational systems.
• Take a lead role in property and facilities management, supports capital and maintenance projects, coordinates contractors, and contributes to organisational compliance with workplace health and safety standards.
• Provide oversight for operational systems critical to the daily functioning of the residential community, such as access controls, IT support, and related service contracts.

Through proactive stewardship, the Facilities & Systems Manager contributes to providing a safe, functional, and welcoming environment for all residents, staff, and visitors.

This position reports to the Business Manager.

• Oversee the maintenance, repair, and presentation of College buildings, residences, grounds, and facilities, ensuring high standards across the campus.
• Plan and manage routine, preventative, and reactive maintenance, including supervising maintenance staff and coordinating external contractors.
• Track budgets and expenditure, oversee service contracts, and report to ensure cost-effective operations and compliance with regulatory requirements.
• Support capital works, refurbishments, and heritage asset management in line with organisational priorities.
• Ensure smooth operation of essential services and systems, including security, fire safety, IT networks, utilities, and student accommodation facilities.
• Oversee contractor performance, project delivery, and supplier engagement, including invoice review and quality assurance.
• Liaise with campus service providers (catering, cleaning, and security) to ensure effective day-to-day operations.
• Maintain records and databases (asset registers, StarRez system) and provide reporting to leadership.
• Monitor and manage trades-based service contracts.

• Oversee the implementation of, maintenance of, and troubleshooting of operational systems, including door locks, access cards, security systems, CRM platform, finance and accounting systems/software and other digital/physical infrastructure.
• Provide first-level IT support for staff and residents, liaising with central University IT services and external providers for escalations.
• Monitor and manage service contracts related to ICT, security, networking, and equipment.
• Maintain accurate records of systems, configurations, and service agreements.

• Demonstrate a commitment to Work Health and Safety practices, ensuring all tasks are performed safely and in compliance with relevant regulations.
• Take a role in WHS initiatives to demonstrate safety as the organisation's number one priority and create and foster an organisational culture that accepts Zero Harm.
• Always ensure safe working practices are followed and all team members are compliant with WHS training requirements, policies and procedures.

• Relevant qualifications in facilities management/building services or equivalent (Mandatory).
• Vocational qualifications in project management and/or construction management (Highly Desirable).
• Working Rights in Australia.
• Extensive demonstrated experience in facilities management or property maintenance roles preferably in a residential or educational environment.
• Technical knowledge of building systems, maintenance processes, and contractor management.
• Competence in IT and digital systems administration.
• Strong organisational and problem-solving skills, with the ability to prioritise competing demands.
• Proven ability to lead, supervise and develop staff.
• Excellent interpersonal and communication skills suitable for engagement with students and staff in a residential community.
• Working knowledge of WHS and compliance obligations.
• Working knowledge of Qld Heritage requirements as they relate to facilities management.
• Proven competency in engaging with contractors and customers.
• Ability to interpret and adhere to operational guidelines within established frameworks.
• High level administration skills across various applications and systems.

A vibrant work environment within a supportive community.

Opportunities for professional development and growth.