IT Infrastructure Operations Specialist

1 week ago


Brisbane, Queensland, Australia beBeeInfrastructure Full time $80,000 - $130,000

Job Summary

  • This role plays a pivotal part in ensuring the seamless operation and optimization of server, infrastructure, cloud services, and data operations.

Key Responsibilities:

  • Technical Support: Provide robust technical support for server, infrastructure, cloud, and storage operations, including timely resolution of operational issues and escalation to vendors for Level 3 support.
  • Collaborative Teamwork: Work constructively within the IT team and across IT Services to develop capabilities, deliver seamless customer service, and maintain secure IT services.
  • System Management: Oversee hypervisor platforms, ensure a secure and resilient environment, and manage backup and disaster recovery procedures.
  • Performance Monitoring: Monitor and optimize operational performance, maintain security, and ensure business continuity.
  • Technical Leadership: Provide second and third-level technical support, oversee system updates and upgrades, and contribute to project implementation.
  • Customer Support: Assist customers with issue resolution, provide training, and enhance the customer experience through technical leadership and responsiveness.
  • Documentation & Recordkeeping: Maintain accurate system documentation, asset management, and technical records.
  • Mentorship & Training: Educate customers, mentor service desk team members, and contribute to the unit's knowledge base.
  • Process Improvement: Engage in the development and enhancement of operational processes, IT policies, and standards.
  • Vendor Engagement: Oversee vendor-related tasks, resolve escalated issues, and document solutions to enhance IT capabilities.

About You

  • You are a proactive, security-minded individual with a passion for IT infrastructure and operations.
  • We encourage you to apply if you have relevant experience in delivering enterprise-wide support for servers, infrastructure, cloud, and data operations, as well as your ability to troubleshoot complex technical problems and communicate technical information simply.


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