Professional Furniture Repair Specialist
1 week ago
About King Living
">We are a renowned Australian manufacturer and designer of furniture, known for our collaborative working environment and global reach.
">Established in 1977, we have pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Our products are designed to adapt to changing lives and last for generations, marrying innovation with traditional craftsmanship.
">We have expanded from a homegrown business into a global brand, with operations spanning Australia, New Zealand, the United Kingdom, Canada, Singapore, Malaysia, the USA, China, and Thailand.
">Our company values are built on passion, integrity, collaboration, and innovation – these values unite us, inspire us, and set us apart.
">Service Technician Role
">The Service Technician is responsible for providing exceptional customer service by diagnosing and resolving service issues while upholding our quality standards.
">This role involves inspecting, repairing, and restoring assembled furniture in customers' homes, ensuring timely and effective service solutions aligned with our values.
">Main Responsibilities:
">- Reporting detailed technical findings and customer concerns to the Service & Quality teams through appropriate channels.
">- Conducting inspections to determine the cause of issues and performing repairs to the highest standard.
">- Ensuring all repairs meet our quality standards and are free from defects.
">- Gathering relevant information to confirm that required work has been completed correctly.
">- Taking ownership of issues throughout the repair process and guaranteeing quality upon completion.
">- Ensuring customer satisfaction with the service provided.
">- Achieving a high number of 5-star product reviews.
">- Maximizing first-call resolution for service issues.
">- Providing product feedback to the QC/Engineering team to support continuous quality improvement.
">- Performing work to the best of your ability while meeting required standards.
">- Being punctual, reliable, and responsible.
">- Completing additional tasks as requested by management.
">Requirements:
">- Previous experience as a Field Service Technician, with a strong technical skillset.
">- Proficiency in using power and hand tools to conduct repairs and maintenance.
">- Basic knowledge of electrical circuits to support troubleshooting and service tasks.
">- An enthusiastic and committed approach to service delivery.
">- Experience in repairing fabric and leather sofas is welcomed but not required.
">Benefits:
">- Career development and ongoing training opportunities.
">- A supportive and friendly team environment with a true family feel.
">- Generous employee, family, and friends product discounts.
">- Discounted health insurance, retail brands, and vouchers.
">- Paid parental leave.
">- A growing global footprint as an Australian-owned company.
">- EAP to support ongoing health and wellbeing.
">- Equal opportunity employer considering applicants regardless of race, sexuality, religion, colour, gender identity or parental status.
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