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Customer Relationship Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeRelationship Full time $100,000 - $150,000

At the forefront of customer relationships, you will be instrumental in making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you will negotiate repayment plans and solutions that meet our customers' unique circumstances.

Key Responsibilities:

  • Manage outstanding accounts from leading financial institutions
  • Making and receiving high volume outbound/inbound calls
  • Investigations to locate and establish contact with our customers
  • Build strong relationships with customers through rapport and trust
  • Create positive outcomes by negotiating repayment solutions
  • Problem solving and effective objection handling

What We Offer:

  • Regular salary reviews and uncapped bonuses for performance
  • Flexible hybrid work opportunities, including remote work arrangements
  • Fully paid training and continued support for professional growth
  • Gain industry-recognized certifications and qualifications
  • Exclusive employee benefits and discounts
  • Wellbeing and health initiatives, including fitness classes and mental health support
  • Additional annual leave options and regular team engagement events

About This Role:

  • Perfect for those starting or growing their career in Financial Services
  • A great opportunity for career changers seeking security and growth
  • No prior collections experience required, as we provide comprehensive training and support
  • Our leaders have progressed from this role, demonstrating opportunities for advancement
  • Experience in call centres, hospitality, retail, sales, or similar industries is beneficial
  • Excellent communication skills, persistence, and resilience are essential
  • Ability to negotiate and problem solve is highly desirable
  • A natural fit for those who thrive in target-driven environments
  • Basic computer literacy skills are necessary
  • A willingness to learn and adapt to feedback is crucial
  • Must be available to work permanent full-time, Monday - Friday 8:30AM - 5:00PM