Beauty Retail Operations Manager

3 days ago

Sydney, New South Wales, Australia Sephora Full time

Company Overview:

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Sephora is a leading global beauty retailer, empowering individuals to discover and explore their unique sense of beauty.

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Your Role:

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We are seeking an exceptional Floor Manager to join our team in Southern Sydney. As a key member of the management team, you will be responsible for delivering an unbeatable client experience and driving sales growth in a fast-paced retail environment.

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About the Opportunity:

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This role offers the opportunity to work across various categories, including beauty, skincare, haircare, and wellness. You will be equipped with initial onboarding training and continuous learning through our online platform and field trainers to help clients discover Sephora's amazing offerings.

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Key Responsibilities:

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  • Lead by example, showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.">
  • Drive a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.">
  • Utilize and interpret reporting data to support operational decisions, working closely with the Store Manager, Assistant Store Manager, and fellow team members.">
  • Facilitate open communication with your team, providing effective feedback and consistent communication with the Management team.">
  • Serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.">
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Requirements:

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To succeed in this role, you will need:

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  • Previous retail management experience, preferably in managing profit and loss, sales forecasting, people management & training, stock control, and visual merchandising.">
  • Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.">
  • A strong passion for excellent client service and experiential retail to ensure your store represents the Sephora brand.">
  • The ability to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.">
  • A drive for results with a history of exceeding sales targets and KPIs.">
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What We Offer:

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Sephora offers a competitive salary package, including:

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  • $29.04 per hour">
  • Superannuation contributions">
  • Commission structure">
  • Weekend and public holiday loading">
  • Opportunities for personal development and career growth">
  • A fun and dynamic work environment">
  • A range of benefits, including paid parental leave, birthday leave, and personal leave">
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About Us:

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Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate. We have circa 30 stores across Australia and New Zealand, with a growing online platform.

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EEO Employer:

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Sephora is proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace. If you require reasonable adjustments to any part of our recruitment process, please let us know.

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Job Segment:

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Marketing, Creative, Technology

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Estimated Salary Range: AU$59,000 - AU$65,000 per annum based on 38 hours per week

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