Retail Operations Manager

4 days ago

Sydney, New South Wales, Australia Sephora Full time

Sephora, a leading global beauty retailer, is seeking an experienced Retail Operations Manager to join our Warringah Mall Store team in Sydney, Australia.

As a Senior Beauty Advisor and key member of the Management team, you will be responsible for delivering an exceptional client experience and driving sales growth in a fast-paced retail environment.

About Sephora:

  • We believe that beauty thrives in diversity and discovery.
  • Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

Key Responsibilities:

  1. Be the role model to your team by showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
  2. Drive a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
  3. Utilize and interpret reporting data to support operational decisions by working closely with the Store Manager, Assistant Store Manager, and fellow team members.
  4. Facilitate open communication with your team by providing effective feedback and consistent communication with the Management team.
  5. Serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.

Requirements:

  • Prior retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control, and visual merchandising.
  • Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
  • A hands-on leader who loves being on the sales floor to motivate, coach, and help store team members succeed.
  • Passionate about excellent client service and experiential retail to ensure the store represents the Sephora brand.
  • A drive for results with a history of exceeding sales targets and KPIs.

What We Offer:

  • A competitive salary ranging from AU$65,000 to AU$85,000 per annum, depending on experience.
  • Paid parental leave, birthday leave, and personal leave.
  • Health and well-being initiatives including 24/7 mental health programs and life insurance.
  • Discounted gym memberships and opportunities for personal development within the ANZ region and globally within LVMH.

Please note that only Australian Citizens or Permanent Residents will be considered for this opportunity.

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