Transformative Program Lead

5 days ago

Sydney, New South Wales, Australia ING Full time

As a key member of the ING leadership team, you will be instrumental in driving the transformation of our retail business, leveraging your expertise to deliver strategic initiatives that align with our bank's objectives.


The Retail Transformation program is a critical component of our growth strategy, requiring a strong leader to navigate its complexities and drive business outcomes. Your expertise in digital banking and transformation programs will be essential in shaping the future of our retail business.


Your key responsibilities will include leading the execution of the Retail Transformation program, defining program milestones and scope, and fostering effective collaboration between internal teams, external vendors, and stakeholders. You will also be responsible for promoting a culture of high performance and continuous improvement, leveraging your experience to drive innovation and quality.


In this role, you will have the opportunity to work closely with the ING Global technology team to ensure that system design and implementation align with and leverage global capabilities. You will also be accountable for ensuring that the Mortgages/Daily Banking future state meets regulatory, security, and compliance requirements.


ING is committed to creating a culture of individuality and inclusivity, where diversity is valued and celebrated. Our employees are empowered to think differently, take ownership of their work, and make great things happen. As a member of our team, you will have access to a global network of talented professionals, with opportunities to develop your skills and advance your career.


Key requirements for this role include:



  • • 10+ years of experience in program management, preferably within financial services or technology sectors
  • • Experience with large-scale business and technology transformations with multiple stakeholders and vendors
  • • Proven experience in transformation programs with a focus on mortgages
  • • Strong knowledge of mortgage products, banking operations, processes, and regulatory requirements
  • • Demonstrated experience utilising both agile and waterfall methodologies to successfully deliver projects
  • • Excellent communication, leadership, and stakeholder management skills

ING is a proud WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace. We welcome applications from individuals who share our values and are passionate about creating a culture of inclusivity and diversity.

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