
Warranty Claims Specialist
2 days ago
Job Overview:
We are seeking a highly skilled and experienced Warranty Claims Specialist to join our team.
This is an exciting opportunity to play a key role in the management of warranty repair orders (ROs), claims preparation, and timely payment for warranty work.
As a Warranty Claims Specialist, you will be responsible for collecting, checking, and updating RO details daily to ensure compliance with Toyota guidelines. You will also manage claims in the system daily, raising new claims and monitoring progress of existing claims. Additionally, you will enter payments in the system for warranty reconciliations and advise the Service Manager and Workshop Controller when Technician-generated RO errors are identified.
You will ensure daily admin tasks such as document filing and parts tagging are completed to avoid backlogs.
About the Role:
- Collecting, checking, and updating RO details daily to ensure compliance with Toyota guidelines
- Managing claims in the system daily - raising new claims and monitoring progress of existing claims
- Entering payments in the system for warranty reconciliations
- Advising the Service Manager and Workshop Controller when Technician-generated RO errors are identified and assisting to improve the process
- Ensuring daily admin tasks such as document filing and parts tagging are completed to avoid backlogs
Key Responsibilities:
The successful candidate will have strong computer literacy and the ability to work autonomously within a documented process. They will possess excellent written and verbal communication skills and have good attention to detail.
Requirements:
- Previous experience in a similar role is essential
- Strong computer literacy
- Ability to work autonomously within a documented process
- Excellent written and verbal communication skills
- Good attention to detail
Benefits:
- Comprehensive training and support
- Employee discounts across a range of products and services
- Exclusive perks on shopping, dining, entertainment, wellness, and more
- On-site gym
- Access to our confidential employee assistance program
- Working for an award-winning dealership
- We are an equal opportunity employer and celebrate diversity, committed to creating an inclusive environment for all employees.
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