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Facilities and Maintenance Champion
2 weeks ago
The Maintenance Coordinator role is a pivotal position in ensuring the seamless operation and optimal experience across our portfolio of assets.
This individual will provide vital support to Maintenance Managers and the Senior Facilities Manager, guaranteeing the smooth functioning of our BTR assets.
The ideal candidate will have 2+ years of experience in high-volume customer-facing, operational or administrative roles, with a proven track record of dealing with customer complaints and solving problems with positive results.
They will possess a high level of IT proficiency, exceptional organisational skills, and the ability to adapt to change, deal with ambiguity and complexity.
A proactive and self-motivated mindset, along with a commitment to quality, professionalism, confidentiality and attention to detail, are essential for this role.
Responsibilities- Provide an exceptional customer experience by building strong relationships with key stakeholders (internal and external) and ensure a high level of communication by responding to, and actioning, requests in a timely manner.
- Contribute to meeting the objectives of the Strategic Asset Plan for the asset(s).
- Create Work Orders and Purchase Orders for contracts and any adhoc works.
- Manage and track turnover capex across the portfolio including clear record keeping and cost recovery analysis. Liaise with the finance team to ensure this is accurately recorded in the relevant financial systems.
- Ensure all asset maintenance, repairs and service requests are actioned and resolved in line with service level agreements.
- Accurately review contractor invoices and reconcile with contract Purchase Orders.
- Assist the Senior FM in the management of contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures by scheduling contractor meetings, preparation of agendas, minute taking and document filing.
- Respond to all Contractor calls and assist with vendor set up, onboarding and induction process (Rapid / Torus).
- Create and maintain procedures for the Maintenance Managers and Senior Facilities Manager.
- Ensure accuracy of data across all systems to deliver insights and support data led decision making.
- Maintain accurate and consistent documentation and filing practices across the portfolio of BTR assets.
- Support the on-site Maintenance Managers and the Senior Facilities Manager with systems training as required.
- Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings.
- Champion the consistent application of the key values, leading by example and promoting a high-performing and collaborative environment.
- Assist with any projects or undertake additional duties as required.
- Ensure effective communication to all team members and contractors.
- Establish and maintain relationships with contractors.
For success in this role, we are looking for someone with excellent problem-solving skills, strong communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.
