Senior Business Manager

4 weeks ago


Townsville, Queensland, Australia Telstra Full time

About Telstra

We're an iconic Aussie brand with a global footprint, building a connected future so everyone can thrive. Our purpose is to provide the best experience and deliver the best tech on the best network.

Our Culture

We're all about providing the best experience and delivering the best tech on the best network. We prioritize creating a workplace culture where everyone is safe and can thrive. We have zero tolerance for harassment of any kind.

The Role

As a Centre lead, you will play an integral role in driving our four pillars within the TBTC channel and beyond. Your success in this role is built on providing exceptional project leadership and guidance to high-performing teams and developing and maintaining exceptional relationships with the TBTC channel, Telstra, our vendors and most importantly our customers.

Key Responsibilities

  • Manage the center grow and manage people, increase customers in the defined territory and achieve sales target and customer experience.
  • Experience in team accountability of 15 to 25 people managing small and medium business, assisting customers over the phone, in person and customers premises.
  • Experience utilizing CRM systems, sales type systems.
  • Strong sense of responsibility for the successful running of the center.
  • Extensive capacity to drive hitting sales target and growing revenue of all elements of sales and service.

About You

  • 5 to 10 years of a senior management role.
  • Experience in team accountability of 15 to 25 people managing small and medium business, assisting customers over the phone, in person and customers premises.
  • Experience utilizing CRM systems, sales type systems.
  • Strong sense of responsibility for the successful running of the center.
  • Extensive capacity to drive hitting sales target and growing revenue of all elements of sales and service.

What We Offer

  • Flex appeal: choose where, when and how you work.
  • Performance-related pay.
  • Access to thousands of learning programs so you can level-up.
  • Global presence across 22 countries; opportunities to work where we do business.
  • Choose a building block.


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