Senior Service Delivery Manager

1 week ago


Townsville, Queensland, Australia Tradewind Australia Full time
Job Title: Senior Service Delivery Manager

Estimated Salary: AU$95,000 - AU$110,000 per annum

About the Role

We are seeking a highly experienced and skilled Senior Service Delivery Manager to join our team at Tradewind Australia. As a key member of our operations team, you will be responsible for ensuring the efficient management of delegated programs and services.

Key Responsibilities
  • Proactively lead and motivate staff to continuously improve their performance and development, service delivery, operational efficiencies, and partnerships.
  • Manage all aspects of service delivery within the area to the Human Services Quality Framework (HSQF) Standards.
  • Maintain adherence to all requirements and objectives listed in service agreements and contracts.
  • Work with Finance to set, implement and review budgets, ensuring that all programs' budgets are adhered to, and best value principles of expenditure are maintained.
  • Work with Shared Services to ensure all programs and employees are adequately resourced to fulfil their roles effectively.
  • Initiate and develop strong purposeful collaborative partnerships with key stakeholders including government departments, local elected members, NGOs, and the private sector.
  • Actively innovate, improve practice methodology, internal processes, and systems of undertaking business within the organisation.
  • Assist in strategic planning and identifying growth opportunities (including grants and tenders) and assist in their implementation.
  • Ensure the timely and accurate completion of administrative duties such as progress reports, finance documentation, and business case submissions in line with legislative, procedural, and contractual requirements.
About You

To be successful in this role, you will need to have:

  • A tertiary qualification ideally in Human Services.
  • Experience within Child protection.
  • Strong leadership skills including at least 5 years management experience.
  • A resilient approach to problem-solving.
  • Confidence in your own strengths and skillset.
  • A solid understanding of the out-of-home care sector.
  • A strong ability to have tough work-related conversations.
  • Experience with change management.


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