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Lead of Business Process Improvement

1 week ago

Sydney, New South Wales, Australia Mable Full time

Operations Excellence

Mable is committed to delivering exceptional customer experiences through operational excellence. As the Head of Customer Operations, you will be responsible for leading a team of professionals who are dedicated to delivering outstanding results.

Your responsibilities will include developing and implementing operational strategies, identifying areas of improvement, and implementing best practices. You will work closely with internal stakeholders to ensure seamless communication and collaboration across departments.

Key Skills and Qualifications:

  • Proven experience (at least 5 years) in customer operations leadership roles, preferably within a technology-driven, high-growth organisation.
  • Strong knowledge of multiple operational functions and principles, including customer operations and strategy.
  • Proven ability to plan and manage operational processes and systems for maximum efficiency and productivity.
  • Strong financial acumen and proven experience in managing budgets.
  • Exceptional analytical and problem-solving skills, with the ability to leverage data to drive strategic decision-making and process improvements.