Customer Service Representative
6 days ago
{"About the Role": "As a Customer Service Officer at YMCA NSW, you will be the first point of contact for our customers, providing exceptional service and support across our 24 recreation centres. You will be responsible for managing enquiries, bookings, and issues, while also building strong relationships with our members and guests.
This role requires a self-motivated individual with a passion for customer satisfaction, who can thrive in a fast-paced environment and provide superior customer service and admin skills.
Key Responsibilities:
* Provide exceptional customer service and support across multiple channels
* Manage enquiries, bookings, and issues in a timely and efficient manner
* Build strong relationships with members and guests
* Perform general administration tasks
* Collaborate with other departments to achieve team goals
What You Will Need:
* Current CPR and First Aid certificate
* Previous experience in administration/customer service role (desirable)
About You:
* You are a people-person with a passion for customer satisfaction
* You thrive in a fast-paced environment and enjoy problem-solving
* You have superior customer service and admin skills
Recreation Team:
Our Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. We are responsible for transforming our 24 Recreation Centres into warm, inclusive and safe spaces – providing access to health, fitness and recreation opportunities for those who need it most.
As part of The Y family, you'll be responsible for the care and wellbeing of vulnerable and underprivileged young people, always acting with integrity and respect to provide fun and meaningful experiences, safely. We'll reward you with perks like flexible hours and free facility membership, and support you to build valuable people, leadership and life skills – all while you make a difference to your community.
Commitment to Safeguarding:
At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe.
To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.
Join us in making a difference in the lives of our community members and become a part of our dynamic Recreation Team"}
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