Front Desk Representative

1 month ago

Brisbane, Queensland, Australia Marriott Full time
Unlock Your Potential as a Welcome Desk Agent

At W Brisbane, we're seeking a talented Welcome Desk Agent to join our team. As a key member of our front-of-house team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless check-ins and check-outs.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring their stay is memorable and enjoyable
  • Manage guest requests and resolve any issues promptly and professionally
  • Work collaboratively with the hotel team to maintain a high level of service quality
  • Stay up-to-date with hotel operations and services to provide informed and personalized recommendations to guests

Requirements:

  • Previous experience in a similar role within a hotel environment
  • Experience with Opera property management system
  • Excellent communication and interpersonal skills
  • Ability to work a 7-day rotating roster with a minimum availability of three days a week
  • Must be available to work AM, PM, and Overnight Shifts

What We Offer:

  • Opportunities for career growth and development within the Marriott International portfolio
  • Competitive salary and benefits package
  • Discounts on hotel rooms and food and beverage across all Marriott properties
  • Recognition programs to reward your hard work and dedication

About Us:

Marriott International is a global hospitality leader, committed to delivering exceptional guest experiences and creating memorable moments for our guests. We're proud to be recognized as a 'Great Place to Work' and offer a dynamic and inclusive work environment that values diversity and innovation.

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