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Front Desk Representative

2 months ago

Brisbane, Queensland, Australia YHA Australia Full time
About the Role

We are seeking a motivated and well-presented individual with excellent communication skills to join our team as a Front Desk Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, responding to guest inquiries, and ensuring seamless check-ins and check-outs.

Key Responsibilities
  • Provide friendly and efficient service to guests, responding to their inquiries and resolving any issues that may arise.
  • Ensure accurate and timely processing of guest check-ins and check-outs, including handling payments and issuing room keys.
  • Offer valuable information and recommendations to guests to enhance their stay, including local insights and attractions.
  • Work collaboratively with the front desk team to maintain a welcoming and inclusive environment for guests and colleagues.
  • Participate in ongoing training and development to improve skills and knowledge in customer service, communication, and conflict resolution.
What We Offer
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A competitive salary and benefits package, including access to discounts and perks across the YHA national network.
  • A chance to work with a diverse and inclusive team, celebrating individuality and promoting a culture of respect and empathy.
  • Ongoing training and support to enhance your skills and knowledge in customer service, communication, and conflict resolution.
Requirements
  • Previous experience in customer service, hospitality, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work flexible hours, including evenings, weekends, and public holidays.
  • Full Australian working rights with no restrictions.