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Front Desk Representative

2 months ago

Brisbane, Queensland, Australia YHA Australia Full time
About the Role

We are seeking a dynamic and motivated individual to join our team as a Front Desk Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, fostering a friendly and welcoming atmosphere, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Provide knowledgeable local advice and recommendations to guests
  • Manage efficient check-ins and check-outs
  • Resolve guest concerns or disputes, escalating them to management when necessary
  • Work collaboratively with the team to maintain a high level of customer satisfaction
Requirements
  • Previous experience in front desk reception or customer service in an accommodation setting
  • Good time management skills and ability to work well under pressure
  • Flexible availability for 24/7 roster, including night shifts, weekends, and public holidays
  • Excellent communication skills, verbal and written
  • Full Australian working rights with no restrictions
What We Offer
  • Access to benefits and discounts across the YHA national network of properties
  • Professional development and career opportunity support
  • Yearly social events for team building and fun
  • We embrace diversity and celebrate cultural holidays
  • Wellbeing support for you and your immediate family
Our Culture

We are committed to creating a diverse and inclusive workplace environment. We value gender balance, Indigenous Australians, accessibility, flexible working, and pride.