Technical Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeFieldSupport Full time $98,791 - $124,991
Job Description

As a Field Support Engineer, you will be providing site-based technical support, conducting maintenance and troubleshooting activities as part of a national User Experience team.

Responsibilities will include:

  • Project work, onsite support, remote user support, and travel to other locations as required.
  • Acting upon incident and requests, providing prompt solution-based support.
  • Data entry into ServiceNow for analysis or further escalation if required.
  • General software and hardware support including (but not limited to) Windows 10, Windows 11, Office 365 Suite, AD, SCCM, Citrix, Basic Networking, Airport Peripherals/Technologies, MDM/Intune.
Requirements

To succeed in this role, you will need:

  • Demonstrated experience of providing desktop/field services within an enterprise level organisation.
  • Sound knowledge across technologies including Active Directory, O365, SCCM, Citrix, Windows 10, and Azure Desktop.
  • Experience working with Apple products and/or completed Microsoft or vendor-based courses.
  • Experience in use of ITSM systems (ServiceNow highly desirable).
  • Strong customer service focus and professional communication skills.
  • An ability to work on site, 5 days per week with a 24/7 on-call rotation.
  • Australian drivers' licence and reliable car (expenses to be claimed).
What We Offer

We value individuality and foster an inclusive culture where you're safe to be your best self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

  • Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
  • Advance your career – Access new roles via our internal 'Opportunity Marketplace' careers hub.
  • Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
  • Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
  • Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

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