Customer Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeService Full time $60,000 - $75,000

Located in the vibrant heart of Brisbane, we are seeking a highly motivated Customer Experience Specialist to join our team. As a key member of our front-of-house operations, you will be responsible for delivering exceptional service and support to our guests.

About the Role:

We are looking for a forward-thinking, people-oriented individual who can work well within a team to elevate our guest experience. The successful candidate will have a passion for connecting with guests and providing outstanding customer service.

Duties:

  • Delivering Exceptional Guest Service: Provide top-notch service to all guests, ensuring their needs are met and exceeded.
  • Check-in and Check-out Support: Assist guests with check-in and check-out processes, ensuring smooth and efficient transactions.
  • Guest Inquiries and Issues: Respond promptly to guest inquiries and resolve any issues that may arise.
  • Team Collaboration: Work closely with team members to ensure seamless operations and achieve excellent results.
  • Maintaining a Welcoming Environment: Create a warm and inviting atmosphere, making every guest feel valued and appreciated.

Requirements:

To succeed in this role, you will need:

  • Previous Hotel Experience: A background in hotel guest service is essential, with a proven track record of delivering exceptional customer experiences.
  • IT Skills: Strong proficiency in IT systems, including Opera PMS, is required.

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