Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeGrowth Full time $52,000 - $80,000

Customer Experience Specialist

Oaks Brisbane on Charlotte Suites seeks a skilled Customer Experience Specialist to deliver exceptional customer service experiences. The ideal candidate will possess excellent communication skills, a warm and welcoming presence, and the ability to provide personalized recommendations to enhance guest stays.

Main Responsibilities:

  • Deliver seamless check-in processes while addressing immediate inquiries or needs.
  • Process guest reservations, updates, and special requests efficiently using property management systems.
  • Act as the primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues.

Key Requirements:

The successful candidate will have:

  • Excellent communication and interpersonal skills.
  • A warm and welcoming demeanor.
  • The ability to work in a fast-paced environment.

Benefits:

As an employee, you'll enjoy a comprehensive benefits package, including career growth opportunities, exclusive hotel deals, and wellness support.

About Minor Hotels:

Minor Hotels is a leading global hospitality provider with over 560 properties across six continents. They prioritize investing in their employees' skills and career growth, creating a supportive workplace culture.

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