Freight Industry Customer Engagement Manager

2 days ago

Sydney, New South Wales, Australia beBeeGrowth Full time $120,000 - $150,000

Customer Success and Growth Opportunities

 

We're revolutionizing the freight industry by harnessing technology, data, and strategic partnerships to connect customers with efficient transport operators.

We're seeking a seasoned professional to drive deep customer engagement and retention through education, tailored advice, and advocacy. You'll own a portfolio of key customers, ensuring strong retention, growth, and adoption of our solutions.

You'll act as a trusted advisor, deeply understanding customer operations, pain points, and strategic goals to deliver measurable outcomes.

Key responsibilities include:

  • Owning a portfolio of key customers, ensuring strong retention, growth, and adoption of our solutions
  • Acting as a trusted advisor by deeply understanding customer operations, pain points, and strategic goals to deliver measurable outcomes
  • Leading and tailoring business reviews, proactively recommending solutions that align with customer needs and our capabilities
  • Building and nurturing relationships across multiple senior stakeholders, positioning us as a strategic partner
  • Collaborating cross-functionally with internal teams to deliver custom solutions such as API integrations, reporting, or platform enhancements

Requirements:

  • 5+ years experience in a senior role within the transport and logistics industry, with proven success in driving growth and customer engagement
  • Strong understanding of customer operations, pain points, and strategic goals
  • Ability to act as a trusted advisor and deliver measurable outcomes
  • Excellent communication and relationship-building skills
  • Collaborative mindset and ability to work cross-functionally

 

About Us:

We're a high-growth scaleup disrupting the status quo in the freight industry. We've raised significant funding from top investors and been recognized for our innovation and culture. If you're ready to be part of an ambitious team reshaping the freight future, we want to hear from you.

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