Customer Service

1 week ago

Sydney, New South Wales, Australia Stone Freight Solutions Full time $60,000 - $80,000 per year

Leading International Freight Forwarder and Logistics provider seeking experienced Customer Service clerk to join at Botany Head office , however relocating to Mascot end of 2025 thus close walk to train station.

The role is part of Corporate customer service team where you will manage customer orders and provide quotes primarily for export freight to Pacific Islands. You will be working closely and supported by team lead providing updated rates and ensuring competative rates sourced from overseas agents, carriers, forwarders working as part of team. This role involves updating rates either by email or phone from overseas and local carriers. You'll work closely with clients, overseas offices, internal and external stakeholders to provide exceptional customer service and exceed expectations. This role seeks a diligent and confident person to ensure quotes are sourced and provided in timely manner. Working closely with forwarding department, ensuring efficient competative and timely quoting as per clients requests and expectations.

About you :-

  • Minimum 1-3 years experience within the freight forwarding industry ideally sought.
  • Understanding of INCO TERMS
  • Understanding of Import & Export - Sea/Air operations
  • Previous experience in Customer Service - International Freight Forwarding sought
  • A positive "can do" attitude, personable, energetic and communicative
  • Able to work under pressure in a time sensitive environment.
  • Well organised and time efficient.
  • You have strong MS Excel skills
  • Strong attention to detail

About the role:-

  • Managing customer orders from purchase until local docs sourced
  • Source rates for export FCL, LCL, and airfreight with airlines, carriers, overseas agents
  • Provide quotes in timely manner
  • Liaise with all parties (including overseas offices, airlines, carriers and transport contractors) to source competative rates
  • Update system in timely manner

  • Adhere to standardised procedures for administrative tasks, ensuring consistency and accuracy in data management.

  • Enter data into computer system and produce data/reports as required.

  • Additional tasks as directed by management

This role is available for immediate start. If you have some local experience in Exports and International Freight Forwarding and keen to learn more the opportunity is on offer for right candidate.

If you are looking for  solid opportunity to work for a market leader working Monday- Friday office hours  send your CV to or call Jana Stone on

#SCR-jana-stone

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