Transformational Business Process Lead
2 weeks ago
About Business Process Optimisation
\We are seeking a highly skilled Business Process Optimisation Manager to join our team. In this pivotal role, you will partner with stakeholders to drive process modernisation and support the team in its journey towards excellence.
\Your Key Responsibilities
\- \- Align priorities and pipeline of work: Collaborate with business units' stakeholders to identify and implement process simplification initiatives.
\- Partner with stakeholders to lead projects/initiatives, demonstrating your understanding of QBE's framework on Process Re-Engineering, Continuous Improvement and Process Governance Influence project stakeholders on process simplification through practical understanding of QBE's framework.
\- Discover, analyse, measure and document current and future state processes to understand root causes of issues.
\- Initiate, facilitate and recommend improvements, creatively solving problems and considering innovative solutions.
\- Ensure data-driven recommendations by analysing customer and operational data and measuring the impact of recommended changes
About You
\- \- Ideally experience working in a global organisation with locations across different time zones.
\- Experience with managing an outsourced offshore vendor, preferably within the insurance industry.
\- Thrive on understanding and solving complex customer and business problems and can think outside the box to find creative solutions to problems.
\- Are curious with excellent analytical skills and a high attention to detail which allows you to be able to understand end-to-end business processes and come up with ideas for improvement.
\- Have solid experience in the development of objectives, strategies and plans to improve customer satisfaction
\- Experience in large Insurance operations process & successful business process re-engineering
\- Exposure to business process re-engineering, CI Culture build-out, commercial analysis, development & monitoring of SLAs and developing & executing business transformation
\- Extensive knowledge and applied Lean & Six Sigma skills.
\- Extensive experience in a Business Improvement role leading and managing Business Improvement initiatives (you may bring this experience from different industries or sectors and if so we recognise the unique perspective you'll bring with this)
\- Are passionate about business process re-engineering, process analysis, customer continuous improvement and efficiency and how you've used these skills to drive improved outcomes.
\- Could get up to speed quickly and use your love of learning and curiosity to understand problems and processes efficiently.
About Our Organisation
\We are an international insurer building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We're big enough to make a real impact, but small enough to provide a friendly workplace where people are down-to-earth, passionate and kind.
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