Clinical Expert Professional

4 weeks ago

Melbourne, Victoria, Australia Sound United Full time

About the Role:

We are seeking a highly skilled Clinical Specialist to join our team at Sound United. As a key member of our clinical team, you will be responsible for supporting our products and maintaining relationships with clinicians and other stakeholders in large hospital systems.

Key Responsibilities:

  • Develop and maintain expert knowledge of Masimo Technology and Products
  • Coordinate equipment needs for implementations with the ANZ Clinical Manager
  • Work closely with healthcare facilities and OEM partners to ensure successful transitions to Masimo Products
  • Maintain ongoing relationships with Masimo customers to meet or exceed their expectations
  • Present a positive and professional image reflective of Sound United
  • Conduct and assist sales teams with physical inventories as part of the sales process
  • Prioritize and plan independently, as well as with sales and CS team members to meet company goals and customer satisfaction
  • Be an integral part of an innovative, fast-paced clinical and business development team
  • Identify specific customer needs before, during, and after implementation; identify problems and assist in providing solutions
  • Conduct demonstrations and evaluations for Masimo Technologies
  • Document customer interactions using the Masimo Customer Relations Management Tool
  • Consult with healthcare partners and clinicians to identify solutions that deliver optimal care at a lower cost through automation with Masimo products
  • Work with account managers to develop and execute strategies to support customer initiatives
  • Consult on workflow solutions to minimize disruption and maximize efficiency
  • Uncover opportunities to expand Masimo solutions
  • Meet territory sales objectives
  • Develop and maintain partnerships with Masimo customers to meet or exceed their expectations with a focus on large hospitals or health systems
  • Provide advanced troubleshooting and product support
  • Perform project management roles, lead clinical specialist roles, or clinical specialist resource roles for on-site implementations and additional projects

Requirements:

  • Minimum 5 years' experience in relevant clinical experience in a medical device industry or hospital environment
  • Exceptional written, oral, and interpersonal skills
  • Must be PC literate
  • Excellent organizational skills
  • Ability to work independently
  • Independent problem-solving skills
  • Ability to travel extensively
  • Meets current state and/or professional license requirements

About You:

  • At least 2 years' critical care or related clinical experience is preferred
  • Leadership experience is a plus
  • Track record of creating close client relationships and being seen as a trusted advisor
  • Registered Nurse is a preferred qualification

Compensation and Benefits:

The estimated annual salary for this position is $120,000 - $150,000 based on location and experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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