New Home Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $90,000 - $123,456

You may be new to our community and we tend to operate below the radar. Once you take a look into our dynamic, fast-growing business with a culture of creating community, you'll be surprised by all the opportunities you'll find. We are a leading property group that owns, operates, and develops a portfolio of lifestyle communities (land lease communities) and holiday parks across urban and coastal markets.

What's on Offer?

- Competitive salary package
- Six Months Paid Parental Leave
- Paid Volunteer Leave as part of giving back to the local community.
- Staff discounts on our holiday parks

About the Role

Our team is seeking an Experience Coordinator to support residential lifestyle communities at Victoria Point. This opportunity will see you coordinating the handover and delivery process of new home settlements to ensure seamless transitions for customers.

Key Accountabilities
  • Act as a key point of contact for the customer from contract exchange through to settlement and warranty completion.
  • Drive positive relationships with external stakeholders, including coordination with onsite builders to enhance networks and ensure commercial outcomes.
  • Responsible for quality control inspections on completed new homes.
  • Manage pre-settlement inspections, settlement, and post-settlement maintenance procedures, including 90-day maintenance inspections.
  • Assist residents with questions and reasonable requests related to their new home purchase.
  • Input home maintenance and warranty information into our database.
  • Track outstanding maintenance items against assigned projects.
  • Ensure residents are informed of necessary dates, changes, and information relating to their new home purchase or maintenance period.
  • Negotiate disputes in a professional manner.
  • Perform administrative duties as required.
  • Maintain professional conduct at all times.
About You

We're looking for someone who:

  • Has excellent customer service skills and strong interpersonal and presentation skills.
  • Has strong attention to detail in defect management.
  • Is highly presentable and able to communicate with various stakeholders.
  • Has strong computer literacy skills.
  • Knows Microsoft Dynamics CRM.
  • Has previous administration experience.
  • Has strong organizational skills and ability to work to deadlines.
  • Is articulate and well-spoken.
  • Is a proactive team player.
  • Is confident and proficient at dealing with people.
  • Has high ethics and integrity.
  • Is an attentive listener.

By joining us, you'll enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where residents can truly belong.

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