
Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced Client Support Specialist to join our team at WOW Recruitment.
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service in a fast-paced environment.
The ideal candidate will have previous experience in customer service, logistics, or a related field, with strong communication and problem-solving skills.
About the Role:
- Manage inbound calls efficiently, providing accurate and timely solutions to customers.
- Coordinate order bookings and modifications, ensuring seamless communication with stakeholders.
- Input data into systems in a timely manner, maintaining high levels of accuracy.
- Support Coordinators/Allocators with job-related inquiries and changes.
- Address customer concerns, including pricing and quotations, with professionalism and empathy.
- Cultivate strong relationships with carriers and customers, fostering a collaborative environment.
Requirements:
- Previous customer service experience in an office environment.
- Flexibility to work rotating shifts, including weekends, and participate in on-call duties.
- Experience in medical or logistics preferred, with relevant highlights in a cover letter.
- Strong communication, problem-solving, and interpersonal skills.
- Proficiency in Microsoft Office and web-based tools.
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