Customer Service Lead

6 days ago


Ryde, Australia Greencross Ltd. Full time

At Greencross, we are passionate about making the world a happier place through the love of pets. Our mission is to provide the best preventative care and wellness for pets across Australia.

Job Overview:
  • We are seeking an experienced leader to join our team as a Healthy Pets Plus Supervisor.

The ideal candidate will have a proven track record in customer service and leadership, with a strong focus on mentoring and developing their team.

This role involves leading and supporting our dedicated Customer Service Team to deliver exceptional service to our valued clients.

Main Responsibilities:
  • Team Leadership: Mentor, coach, and support the team to achieve their full potential.
  • Customer Relations Management: Ensure a positive customer experience by providing prompt and effective resolutions.
  • Performance Management: Conduct regular reviews and provide performance feedback to the team and management.
  • Operational Efficiency: Delegate tasks, set daily targets, and monitor team communication to maintain high standards.
  • Technical Support: Develop in-depth knowledge of operating systems and ensure the team is well-trained in system usage.
  • Relationship Building: Foster positive relationships with internal teams, clinics, and external customers.
About You:
  • Previous experience in a call centre environment
  • Proven leadership experience as a Team Leader or Supervisor is desirable
  • Excellent communication and interpersonal skills
  • Passionate about customer service and team development


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