Customer Service Representative

4 days ago


Ryde, Australia WOW Recruitment Full time

This range is provided by WOW Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$65,000.00/yr - A$75,000.00/yr

We are seeking a Customer Service Representative (Late Shift) to support our established Medical Logistics client in Macquarie Park.

Salary: $65k to $75k + Super

Roster between 2 PM – 12 AM (8-hour shifts/rotating)

Fulltime - Monday to Friday + Wknds if needed

Please note onboarding will last 2-4 weeks on daytime hours.

If you have experience in customer service, logistics, thrive at problem solving and are flexible to work evenings, then this role is for you

You will join the Critical Services team where collaboration is a must in this fast-paced environment.

  • Free gym membership
  • Vibrant office culture with regular social events
  • Ample career advancement opportunities in a growing business

Responsibilities:

  • Manage inbound calls efficiently
  • Coordinate order bookings and modifications, ensuring seamless communication with stakeholders
  • Accurately input data into systems in a timely manner
  • Assist Coordinators/Allocators with job-related inquiries and changes
  • Address customer concerns, including pricing and quotations, with professionalism
  • Cultivate strong relationships with carriers and customers
  • Provide administrative and operational support as needed
  • Contribute to refining and enhancing existing policies and procedures

Requirements:

  • Previous customer service experience in an office environment.
  • Flexible to move to wknds if someone is sick + rotating with an on call window
  • Experience of working in medical or logistics would be preferred - highlight anything relevant in a cover letter.
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office and web-based tools.
  • Ability to work independently.

If you feel you are a good match then apply to reach out to Louise at WOW today.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service

Industries

Medical Equipment Manufacturing and Transportation, Logistics, Supply Chain and Storage

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