Effective Aviation Services Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeSupervisor Full time $87,654 - $123,456

Job Summary:

We are seeking a hands-on leader to join our team in Brisbane as a Customer Delivery Supervisor. The successful candidate will oversee all aspects of the catering & retail customer delivery strategy and operations.

Main Responsibilities:

  1. Coordinate day-to-day activities associated with labour activities and aircraft movements to achieve accurate operational KPIs
  2. Drive collaboration through systems and processes with internal and external customers to prevent delays and ensure service level agreements are met
  3. Investigate all delays to root cause level and implement corrective actions or make recommendations
  4. Support Leading Hands and Allocators in managing daily operational variances and assist with decision-making in operational matters
  5. Manage team performance and provide effective development and coaching to ensure optimum levels of team and individual performance
  6. Ensure staff compliance with relevant regulatory requirements such as Airside Driving Regulations, Food Safety, AQIS Customs regulations, etc.

Requirements:

  • Proven leadership experience in a similar environment
  • Customer service, inventory control, and management systems experience
  • Business and industry acumen understanding
  • Previous success achieving KPI targets and adherence to security, safety, health, and environmental requirements
  • Ability to build constructive and effective working relationships with internal and external stakeholders
  • Ability to energize and align team members to a shared vision
  • Demonstrated ability to make decisions and act on initiative
  • Proven adaptability to changing environments
  • Holding a HR or MR license

What We Offer:

  • Competitive salary
  • 5 weeks annual leave
  • Part of a close-knit and dedicated team
  • Discounts at retailers
  • Discounted health insurance
  • Wellbeing resources

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