Aviation Service Coordinator

1 day ago

Brisbane, Queensland, Australia beBeeCustomer Full time $65,000 - $85,000

Job Title: Aviation Service Coordinator

About the Role

We are seeking an experienced Aviation Service Coordinator to support private and corporate aircraft from around the world.

Your Key Responsibilities:
  • Welcome and support incoming private and corporate aircraft – coordinating ground handling, passenger services, and crew needs
  • Deliver outstanding customer service to high-value clients, passengers, VIPs, and national/international crew members at every interaction
  • Manage logistics like fuel, catering, water/waste services, and ground transportation to ensure timely and quality service is delivered
  • Support flight movements by marshalling aircraft, handling baggage, operating ground support equipment
  • Manage 3rd party service bookings and staff rosters for optimal service delivery
  • Ensure accurate and timely FBO data entry – using tools like FBO One and CRM to record movements and services
  • Work closely with suppliers and internal teams to ensure smooth and efficient operations
  • Help improve the operation by sharing ideas and contributing to a safety-first, service-focused culture
  • Maintain a clean, safe, and welcoming FBO environment at all times
  • Support regulatory and safety compliance in accordance with WHS&E and airport authority requirements
What Will Help You Succeed
  • Experience in a customer service or operations-focused role
  • Understanding of general aviation or corporate aviation
  • Proficient with basic PC systems and FBO One (or similar software)
  • Strong interpersonal and communication skills
  • Passionate about aviation and customer service
  • Driven, with high personal accountability and initiative
  • Adaptable and comfortable in a dynamic, fast-paced environment
  • Focused on safety and service excellence
  • Hold an ASIC card or have the ability to obtain an ASIC Card
  • Well presented – you are the face of the organization on the ground
Why We Need You

We need someone who can work independently, think critically and prioritize tasks effectively. If you have experience working in a fast-paced environment and are passionate about delivering exceptional customer service, we want to hear from you.

What We Offer

We offer a competitive salary package, opportunities for career growth and development, and a supportive team environment. If you're looking for a challenging and rewarding role that will allow you to grow your skills and expertise, we encourage you to apply.

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