Ramp Services Agent

Ramp Services Agent - FBO
Location: Cairns, QLD, AU, 4820 Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Technicians / Crew Requisition Id: 4601Jet Aviation Cairns FBO - Casual Ramp Services Agent
Are you passionate about aviation and delivering world-class service?
We are looking for a motivated, hands-on individual to join our dynamic team at our Fixed Base Operations (FBO) facility in Cairns as a Ramp Services Agent on a casual basis.
If you thrive in a fast-paced environment, enjoy working airside, and have a strong safety mindset, this could be your perfect next step.
Your Opportunity
As a Ramp Services Agent, you will play a key role in ensuring the safe, efficient, and seamless turnaround of aircraft at our facility.
Your focus will be on maintaining a high level of service and safety while supporting the day-to-day operations across the ramp, hangar, and customer-facing areas.
You'll assist with the marshalling and handling of aircraft, refuelling, lounge cleanliness, and support our clients, passengers and crew, ensuring an exceptional experience every time.
Your Responsibilities
Operational Duties
Marshal, chock, and tow aircraft using approved equipment.
Assist with refuelling and aircraft toilet servicing.
Maintain ramp and hangar cleanliness, including removal of FOD.
Support hangar management and record aircraft movements.
Conduct adverse weather mitigation procedures.
Monitor lounge and FBO area cleanliness, ensuring a premium standard.
Provide outstanding service to VIP passengers and flight crews.
Answer telephones promptly and professionally.
Identify opportunities to upsell additional FBO and Jet Aviation services.
Safety, Compliance & Procedures
Comply with all Jet Aviation WHS, Aviation Safety and Environmental policies.
Follow all procedures for airside access and airport security.
Ensure use of PPE and safety cones/barriers as required.
Store GSE equipment correctly and ensure tarmac safety protocols are followed.
Participate in safety initiatives, emergency response training, and complete all required training modules.
What will Help you too Succeed
Proven experience in customer service roles.
Proficient in Microsoft Office applications (Outlook, Word, Excel).
Excellent time management and prioritisation skills.
High attention to detail and the ability to work under pressure.
Flexible availability, including weekends and various shifts.
Physically capable and comfortable working outdoors in varying weather conditions.
Prior experience in aviation, airport operations or FBO environments is an advantage
Strong interpersonal and communication skills.
Ability to handle critical deadlines and multitask effectively.
A team player with a proactive, "can-do" attitude.
A strong focus on safety and customer service excellence.
Alignment with Jet Aviation's core values: Trust, Honesty, Alignment, and Transparency.
Why Jet Aviation?
Career Growth Opportunities - Build a future in corporate aviation, aircraft maintenance, logistics, or global operations.
Many of our team members have grown into senior roles both locally and internationally.
Be Part of a Global Network - Jet Aviation is a globally respected brand with FBOs in key cities around the world, offering incredible exposure and learning.
Professional Development - Gain cross-functional experience in operations, logistics, customer service, and safety - foundational skills for a successful aviation career.
Prestigious Clientele - Work closely with high-profile clients, private jet owners, and international crew, elevating your professional communication and service delivery skills.
Make an Impact in Aviation - Help ensure smooth transitions for private and corporate aircraft movements and contribute directly to safe and seamless operations.
How to Apply
Your application must consist of the following:
Acknowledgement that you have a current legal right to work in Australia;
A cover letter (1-2 pages max) outlining how you meet the requirements of this role; and
A copy of your updated resume.
Pre-employment Requirements
Selected applicants may be expected to successfully complete:
Pre-employment medical and drug/alcohol testing
National police and criminal history checks
Right to work in Australia verification
Functional/practical assessment
Computer, literacy, and numeracy assessments
Qualification/license checks (if applicable)
Working with Children (Blue Card) verification
COVID-19 vaccination status check (as per government mandates)