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Restaurant Operations Manager

1 week ago

Gold Coast, Queensland, Australia Hungry Jack's Full time

Overview

Hungry Jack's is an iconic Australian brand, delivering quality products within the Quick Service Restaurant industry. As a Retail Manager, you will be responsible for the safe, effective, and efficient operation of the restaurant.

About the Role

This is a permanent full-time position with a salary range of $75,000 - $80,000 + Super. You will lead a Business Portfolio to ensure outstanding business results while contributing to a culture of inclusiveness aligned with our cultural pillars: Growth Mindset, People Power, 100% Guest Obsessed, Stronger Together, Make a Difference.

Responsibilities

  • Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
  • Ensure safety and security procedures are enforced.

Guest Obsession

  • Interview, hire, train, and supervise your team to deliver exceptional guest service on every occasion.
  • Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriate to your role.
  • Ensure that guests receive prompt service and quality food.
  • Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly).
  • Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction.

Business Planning

  • Utilise your Business Priority Plan to continually improve your Restaurant performance.
  • Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.

Team Leadership

  • Create a culture that emphasises growth, trust, and accountability.
  • Build your Restaurant Team to ensure effective shift coverage with productive and proficient employees.
  • Develop and maintain a succession plan that engages and retains your internal talent pipeline.

Key Skills

AQF Associate Degree, Advanced Diploma, or Diploma or at least three years of relevant experience. A National Police check is required for this position.