Restaurant Service Director

2 days ago


Gold Coast, Queensland, Australia 21c Museum Hotels Full time
Dining Experience Leader
Mondrian Gold Coast is an immersive cultural precinct that requires a talented Restaurant Assistant Manager to create unforgettable dining experiences. As a key member of the hospitality team, you will drive operational excellence, ensure seamless service, and foster a culture that reflects Mondrian's luxury standards.

Key Responsibilities
• Lead day-to-day operations, ensuring smooth execution across the venue.
• Develop strong relationships with VIPs and regular guests, personalizing their dining experiences.
• Anticipate and respond to guest needs, handling complaints or feedback professionally and efficiently.
• Oversee restaurant reservations, ensuring accurate booking management and personalized seating plans.
• Assist the Restaurant Manager in setting strategic goals and ensuring smooth daily operations.
• Work hands-on with the team, providing support during peak service periods.
• Supervise restaurant set-up, ensuring perfect execution for special events and VIP bookings.
• Coordinate with the culinary team, ensuring seamless service flow and adherence to plating standards.
• Ensure all operations comply with health, safety, and liquor licensing regulations.

Essential Skills
• Experience in a leadership role within luxury F&B venues, hotels, or high-end restaurants.
• Passion for hospitality, service excellence, and creating unforgettable guest moments.
• Strong operational acumen, with the ability to balance hands-on service with strategic oversight.
• Knowledge of POS systems, financial reporting, rostering, and inventory management.
• Exceptional problem-solving and decision-making skills in high-energy environments.
• Current RSA certification (Responsible Service of Alcohol) required.
• Ability to work a variety of shifts including evenings, weekends, and public holidays.
• Must have valid Australian Working Rights.

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