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Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $130,000
Support Services Delivery Coordinator

We are seeking a highly skilled and experienced Support Services Delivery Coordinator to lead our Managed Services team in delivering exceptional customer service.

About the Role

This key role reports directly to the CTO and is responsible for ensuring seamless delivery of contracted service tasks as outlined in our HSO Support Agreements for Dynamics 365 customers.

Key Responsibilities
  • Oversee the successful delivery of contracted service tasks for assigned HSO customers.
  • Manage support tickets, prioritization, resolution tracking, and SLA compliance.
  • Drive customer satisfaction, retention, and engagement through proactive communication and issue resolution.
  • Identify opportunities for service expansion and process improvement to enhance customer experience.
  • Act as the voice of the customer within HSO to align services with client goals and objectives.