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Excavator Maintenance Technician
3 weeks ago
The Support Specialist role requires a skilled technician and trusted advisor to provide field and technical support to customers.
- Diagnose and repair electrical, mechanical, and hydraulic faults on excavators.
- Assist with major and minor services to site machines.
- Manage warranty jobs and support with claim submissions.
- Conduct machine health assessments and generate comprehensive reports.
- Maintain accurate documentation (timesheets, maintenance requests, site-specific reports).
- Promote the company as a solutions provider, exceeding customer expectations.
- Ensure clear communication with customers and internal stakeholders.
- Collaborate effectively with supervisors and tradespeople.
- Trade Qualified - Certificate III in Mobile Plant Technology or equivalent.
- Demonstrated experience and expertise with excavators or similar equipment is highly regarded.
- Exceptional diagnostic and fault-finding skills.
- Strong customer support experience.
- Excellent communication and interpersonal skills.
- Self-motivated with a commitment to quality execution.
- A culture of reward, recognition, and celebration.
- Paid Parental Leave | Bonus Leave | Purchase Leave | Early Access to LSL.
- Corporate Health Insurance | Novated Lease | Travel Club.
- Employee discount portal for great savings.
- Financial stability | annual reviews | service & manager rewards | career progression.
- Training programs and opportunities to ensure your continued growth.
The ideal candidate will be trade-qualified, have demonstrated experience and expertise in excavator operations, and possess exceptional communication and interpersonal skills. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development.
