Customer Solutions Expert

2 days ago

Mount Thorley, Australia beBeeTechnical Full time $70,000 - $90,000
Product Support Specialist

This position involves providing technical support and maintenance services to customers operating Liebherr excavators. As a Product Support Specialist, you will be responsible for diagnosing and repairing faults on these machines, as well as assisting with major and minor services.

  • Diagnose and repair electrical, mechanical, and hydraulic faults on Liebherr excavators
  • Assist with major and minor services to site machines
  • Manage warranty jobs and support with site claim submissions
  • Conduct machine health assessments and generate comprehensive reports
  • Maintain accurate documentation (timesheets, maintenance requests, site-specific reports)
  • Promote Liebherr as a solutions provider, exceeding customer expectations
  • Ensure clear communication with customers, & internal stakeholders, keeping them informed of all relevant information
  • Collaborate effectively with supervisors and tradespeople
  • Coach and mentor Liebherr and customer technicians

Key qualifications for this role include trade-qualified certification, demonstrated experience with Liebherr excavators or similar equipment, and exceptional diagnostic and fault-finding skills.

Benefits
  • A culture of reward, recognition and celebration
  • Paid Parental Leave | Bonus Leave | Purchase Leave | Early Access to LSL
  • Corporate Health Insurance | Novated Lease | Travel Club
  • Liebherr One Hub – Employee discount portal for great savings
  • Financial stability | annual reviews | service & manager rewards | career progression
  • Training programs and opportunities to ensure your continued growth
  • Soft skills and Leadership training programs

Diversity, Inclusion and Culture: At our company, diversity and inclusion are core values that drive our business success. We strive to create a workplace that reflects the communities we serve and foster an environment of mutual respect, teamwork, and diversity of thought.

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