Director of Global Support Operations

1 week ago

Sydney, New South Wales, Australia TMGM Full time

TMGM is a dynamic company seeking an experienced professional to lead our global support operations, focusing on the financial industry, specifically CFDs.

We are committed to delivering exceptional service to both customers and internal sales teams. The successful candidate will strengthen our brand culture, enhance operational efficiency, and improve our competitiveness in the market by building a robust support system.

Job Overview

The Director of Global Support Operations will oversee support teams across multiple regions (Malaysia, Cyprus, Mauritius, and Taiwan) to provide seamless customer and internal sales support within the highly regulated financial sector.

Main Responsibilities:

  1. Lead and manage support teams across multiple locations to ensure high-quality service delivery while adhering to regulatory requirements.
  2. Foster a collaborative team culture that encourages open communication, continuous learning, and mutual support, ensuring alignment with company values.
  3. Develop and implement an efficient support framework that enhances both customer and sales support services, tailored to the unique needs of the CFD market.
  4. Ensure the team delivers accurate, timely support while adhering to financial regulations, ensuring compliance across global markets.

The ideal candidate will have a strong understanding of customer service operations in the financial industry, excellent communication and interpersonal skills, and experience working in a fast-paced, regulated environment.

Requirements:

  • Proven experience in a leadership role, managing multi-brand or multi-regional customer support teams within the financial services sector, ideally with a focus on CFDs or other trading instruments.
  • Strong understanding of customer service operations in the financial industry, with an emphasis on compliance and regulatory requirements.
  • Excellent communication and interpersonal skills, with the ability to manage teams across multiple locations and ensure collaboration and consistency.
  • A strategic mindset with the ability to optimize processes, implement automation, and ensure operational excellence.

Benefits:

  • Growth Opportunities - We value your growth as much as we do ours, so we include educational and career growth opportunities at every level.
  • People-First Values -We believe building a great company happens by hiring great people. Our employees' job satisfaction always comes first.
  • Shared Success - We offer revenue share opportunities for the right people, allowing our employees to share in company success.
  • Worldwide Team - Our worldwide team means you'll work with others from all over the globe and gain international experience.

Estimated Salary: $120,000 - $180,000 per year based on location and experience. TMGM offers a competitive salary and benefits package, including revenue share opportunities and career growth opportunities.

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