Food and Beverage Service Expert

2 weeks ago

Brisbane, Queensland, Australia Marriott Full time

Food and Beverage Service Expert

We are seeking a skilled Food and Beverage Service Expert to join our team at the Brisbane Marriott Hotel. As a Food and Beverage Service Expert, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities:

  • Host guests in all food and beverage outlets, including Motion Dining, In Room Dining, and the Executive Lounge
  • Provide guests with extensive knowledge on the menus offered along with promotions
  • Use your upselling skills to promote menu items
  • Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
  • Develop a close and harmonious working relationship with all departments within the hotel
  • Handle any guest queries throughout their stay
  • Assist Front Office and kitchen when required
  • Perform other section duties and responsibilities, including Banquets and In-Room Dining

Requirements:

  • Previous experience in a customer-focused position
  • Exceptional communication skills with the ability to create personal connections with guests
  • Passion for food and beverage and providing exceptional customer service that is above and beyond
  • The ability to think quickly on your feet and solve problems promptly
  • Ability to effectively work independently and also part of a team
  • Positive attitude, great multi-tasker, and organized with great attention to detail
  • Flexibility with working shift work and weekends
  • Motivated to learn new skills and develop in their role
  • Hold an up-to-date RSA certificate

Benefits:

  • Flexible working
  • Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
  • Enhanced superannuation
  • Travel & stay benefits, including eligibility into our Bonvoy loyalty program
  • Incentive, recognition, and wellbeing programs
  • Excellent career growth and learning opportunities

About Marriott:

Marriott Hotels creates moments that empower guests to shine at their very brightest. Our enriching experiences, sophisticated spaces, and exceptional service are designed to clear the mind and spark new ways of thinking and being, which inspires even greater brilliance in our guests.

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to the success of the Brisbane Marriott Hotel. If you are a motivated and customer-focused individual with a passion for food and beverage, we encourage you to apply for this role.

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