Chief Guest Experience Officer

4 days ago

Adelaide, South Australia beBeeHospitality Full time $60,000 - $80,000
Job Opportunity

As a senior hospitality professional, you will lead by example in setting high standards for cleanliness and productivity. You will champion the "one team" approach to effectively resolve guest complaints, queries, and suggestions.

Key Responsibilities:
  • Manage guest experiences, team performance, and hotel operations with utmost efficiency.
  • Prioritize workload to deliver authentic, memorable experiences that exceed guest expectations.
  • Develop team skills to drive results that positively impact hotel performance through effective communication and motivation.
  • Engage in authentic conversations with guests to resolve issues and concerns in a timely manner.
  • Serve as the first point of contact for critical emergency situations, ensuring prompt action is taken to mitigate any negative impacts on guests or hotel operations.
Requirements:
  • At least 2 years of experience in front desk/guest service leadership roles.
  • Excellent communication, problem-solving, reasoning, and motivational skills to drive team success.
  • Literate and tech-savvy with basic math and computer skills to efficiently manage hotel operations.
  • Fluency in English (additional language skills are a plus).
  • Working knowledge of hotel property management systems like Opera to streamline operations.
  • Flexibility to work various shifts, including mornings, nights, weekends, and holidays.

This role offers flexible scheduling options, including part-time or full-time arrangements, along with a competitive salary and a comprehensive benefits package that prioritizes your well-being.

Our organization strives to create an inclusive team culture that celebrates individuality and encourages colleagues to bring their whole selves to work. We provide equal employment opportunities and promote a culture of trust, support, and acceptance.

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