Guest Experience Officer

Adelaide Oval has long been one of Australia's, and the worlds, most iconic venues. Its prominent location as the centrepiece of the Adelaide CBD's riverbank precinct, along with stunning panoramic views over the city, the Oval's hallowed turf, St Peter's Cathedral and beyond, makes Adelaide Oval one of the world's most recognisable venues.

The Adelaide Oval Stadium Management Authority (AOSMA) is the organisation responsible for the management of the redeveloped Adelaide Oval precinct and is a joint venture between football (South Australian National Football League) and cricket (South Australian Cricket Association). The Oval, a world-class, multi-purpose 53-thousand seat stadium is Adelaide's number one tourism destination attracting over 1.8 million visitors each year and is a significant contributor to the State's tourism assets with the award winning RoofClimb and Stadium tours.

AOSMA employs approximately 220 full-time staff, plus 1,500 casual employees, in areas such as Corporate Services, Stadium Operations, Tourism, Food & Beverage, Sales, ICT, Maintenance and Grounds, making Adelaide Oval one of the state's largest employers in the hospitality and tourism sectors. It is this diversity and breadth of offering that makes working with AOSMA a truly unique and compelling opportunity.

Guest Experience Officer
Part-Time $31.23 per hour

Are you passionate about delivering unforgettable first impressions? We're seeking a friendly and enthusiastic Guest Experience Officer to join our team

You'll be the first point of contact for guests into Adelaide Oval where you'll greet them with an approachable and welcoming attitude. You'll create an environment where guests not only feel welcome but are excited to return. You'll be charged with engaging with our diverse guests, addressing their needs while enhancing their overall experience. You'll collaborate closely with internal departments to guarantee the highest standard of service, helping to resolve any issues and anticipate guests' needs before they even arise.

Supporting this will be your strong organizational skills and experience in coordinating a busy front desk. You'll ensure smooth day-to-day operations, you'll have a sharp eye for detail and a strong sense of calm when under pressure.

If you thrive in a fast customer service driven-environment, and have a knack for making people smile, we would love to meet you

What you'll be doing

• Manage a busy switchboard promptly and with an excellent phone manner.
• Assist with guest enquiries and effectively resolve customer feedback.
• Oversee the day-to-day operation of the front desk area.
• Coordinate daily reservations across Adelaide Oval departments including tours and experiences.
• Personal attention to VIP escorts as required.
• Daily check-in of Adelaide Oval Tours and Adelaide Oval Ambassador Group support.
• Assisting with general enquiries, gift card sales, and redemptions as well as retail merchandise sales.
• Manage distribution of incoming mail and accounting for outgoing mail, arranging couriers.

What you will bring

You will have proven experience managing a busy Reception front desk along with:

• Flexibility to work across a 7 day week rotating roster including public holidays and major events.
• Reservation and CRM systems experience.
• Knowledge of booking, ticketing and Point of Sale systems.
• Experience managing a busy switchboard in a professional manner.
• An autonomous work ethic.
• The ability to remain calm and empathetic while assisting guests with requests.
• Ability to multi-task and manage time effectively in a fast paced environment.
• Superior communication skills and ability to build positive working relationships with a diverse range of people.
• High level system capability across Word, Excel, Outlook and PowerPoint

What's in it for you:

While working at the iconic Adelaide Oval, you'll be rewarded through our suite of reward and recognition initiatives. To help you kick goals while working with us, you'll have access to staff benefits including:

• Access to event day tickets
• Discounts across Adelaide Oval, RoofClimb and Oval Hotel
• Paid Parental Leave (over and above the Government PPL scheme)
• Subsidised car parking
• Health & Wellness programs
• Training & development opportunities
• Private Health corporate discounts

Ready to join our team?

Candidates will be shortlisted as applications are received so apply now

To be eligible to apply for this role you must be legally permitted to work in Australia. This position will be required to hold a valid Working with Children Check prior to commencement and throughout employment.

Please note that applications from agencies will not be considered at this time.