Ambassador of Excellent Guest Experiences

1 day ago

Adelaide, South Australia beBeeCareer Full time $60,000 - $75,000
Guest Experience Specialist

We are seeking a highly skilled Guest Experience Specialist to join our team. As a key member of our front office staff, you will play a crucial role in ensuring that our guests have an exceptional experience from check-in to check-out.

Job Summary

The Guest Experience Specialist is responsible for providing exceptional service to our guests, handling general enquiries, and assisting with the check-in and departure process. You will also be responsible for building relationships with our guests, anticipating their needs, and exceeding their expectations.

You will work closely with our front office team to ensure seamless operational tasks and provide support when needed. Additionally, you will take guest reservations, perform cash handling and credit card responsibilities, and maintain accurate records.

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work well under pressure, and have a strong attention to detail.

  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries, engage and inspire guests through each guest experience
  • Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
  • Support your front office team in general operational tasks
  • Take guest reservations and perform cash handling & credit card responsibilities
Requirements

To be considered for this role, you will need to possess the following qualifications:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
Benefits

We offer a range of benefits to our employees, including:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

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