Sales Director
1 week ago
About the Role
The Sales Supervisor will be responsible for delivering exceptional and authentic customer service to all Nature Parks visitors, trade partners, and stakeholders. This role involves building and maintaining strong relationships while driving the achievement of visitation targets.
- Key Responsibilities
- Lead the planning and delivery of outstanding customer service in the reservations and customer service department
- Provide guidance and supervision of daily operations ensuring the provision of excellent customer service and the delivery of high-quality experiences
- Develop and maintain positive relationships with visitors, stakeholders, and trade partners
- Maintain and share up-to-date knowledge about key programs at Nature Park and promote all products, services, and promotions
- Monitor visitor capacity and maintain awareness of diversity, key market segments, and visitor needs
- Liaise and communicate with Tourism teams on relevant Visitor information
- Analyse visitation reports and prepare sales reports for Sales Manager
The Benefits
- Permanent full-time position
- 7-day roster, Monday to Sunday
- Flexible work options that offer work-life balance
- Position covered under Phillip Island Nature Parks Enterprise Agreement
- Scale 5 hourly rate - $39.40 (at commencement), $43.25 (after 3 months)
- Access to our Employee Assistance Program (EAP) for you and your family
- Professional development opportunities
- Excellent leave entitlements including paid parental leave and the ability to purchase additional leave
- Discounts on entry fees in to our attractions, food, beverages, and retail purchases
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